Mirella Kleijnen table guest at the KSF Annual Congress

On November 5, the Klanten Service Federatie (KSF) ‘Customer Service Federation’ is organizing its annual conference, this time in the form of an online interactive talk show where everyone can connect digitally (free of charge). Themes that come up:

10/30/2020 | 4:30 PM

The New Way of Working (from Home): how do organizations such as Rabobank and the Ministry of Foreign Affairs deal with this? What about customer contact in the US and what is it like to be a customer and citizen in China? What is the importance of the "Human Touch" in Customer Experience and to what extent do the preconditions for the best CX change? How do you demonstrate the value of customer contact from your data? And how do you identify the customer based on his voice?

Current issues in these challenging times. During this talk show, Mirella Kleijnen is a table guest and talks about the role of Customer Experience in the digital transformation: more relevant than ever this year.

Participation is free. The event is Dutch spoken. Register now. For all information and to register, visit the special conference website!